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A Noteworthy 2025

December 19, 2025

“He’s psychotic. We can’t turn him away.”

There are many days where this work feels completely normal to me. Nothing particularly noteworthy happens as I go about my day in the Center. Patients make appointments, get seen by providers. Teeth get cleaned, cavities filled. Diseases get diagnosed, prescriptions get filled. Seeds get planted, produce grows. Fruits and vegetables go to the Market, shopping bags filled. People face challenges, we help them through. I actually consider this a tremendous blessing because it shows what’s possible when healthcare services are affordable and accessible to all. It doesn’t have to be dramatic or divisive, it can just be… normal.

However, this year I feel like I experienced a lot of more noteworthy days than in the past. The complex state of our nation and the seemingly daily changes and orders that trickled down into the lives of our staff, patients, and this organization required a level of quick responsiveness we haven’t needed in a while. And believe me, there’s nothing that happens at the federal level that doesn’t eventually land on the shoulders of the poor and marginalized. And if it affects our neighbors, it affects Good Sam.

I usually use these year-end blogs as a look back at all we have accomplished as an organization in 365 days. And I could certainly go on about the incredible success of opening up our fully operational satellite clinic at Restoration House and the 1000 unique patients we’ve seen there; or the beauty of our newly renovated front entrance and lobby and how we managed to stay open and serving patients throughout the entire construction process. I could exclaim the wonders of how we have managed to increase our total number of patient encounters by more than 12% over last year, providing quality care to more people in need! I could tell you of our responses to losing federal protections in case of ICE raids or when the government shut down and SNAP/EBT benefits paused for millions. But honestly, maybe in this year more than ever before, I think what we all need is a gospel reminder. The reminder that Jesus is near.

One challenging incident from this year, and the inspiration for this post, occurred when a man visited Good Sam, desperately seeking care and also outright refusing to adhere to our guidelines in order to receive it. He was angry, loud, and even violent. He threatened staff and other patients. Our guest services staff and security guard handled it graciously, but firmly. The man was told to leave and not return. A week later, he did return. His manner had calmed enough though that most staff didn’t recognize him. It wasn’t until he was headed toward the exam room that someone realized who it was and immediately came to find me. Emotions were running high, not just for the individual, but for the staff. Fear and fatigue had plagued our team much of the year to this point. Their reserves and seemingly endless grace frequently reached the dregs of what they could muster. I certainly did not blame them for their strong response to a man who had already threatened them being allowed to walk these sacred halls. I found Breanna and explained what was going on and that we needed to respond both with the individual and with the staff. That’s when she said “ultimately, he’s psychotic. We can’t turn him away.” I agreed and turned to go and talk with the staff members, while she went to speak with the patient. And in that instant, it hit me: where else in the world would those two sentences be uttered consecutively?

Maybe, “he’s psychotic, call the cops!”

Or, “he’s psychotic, hide!”

Probably, “he’s psychotic, don’t engage.”

Our strange or backward response in this moment struck me as a picture of the upside-down Kingdom Jesus came to proclaim. What the world values, God does not. The least are first. We are here to serve. What we have been given, we give away. At Good Sam we give health and healing, understanding and forgiveness, compassion. And on this emotionally charged day, we offered this man the treatment he needed for his mind and the grace he didn’t necessarily deserve. Our staff members took a deep breath, reminded themselves of their individual reasons for working here, and provided him care. As he was able to de-escalate and receive our care, he offered more of his traumatic story and the desperation that pushed him past acceptable behavior, then he sincerely apologized.

This story could have had any number of other endings. Walking alongside Jesus in His redemptive work doesn’t guarantee a positive outcome in the moment, but it does promise victory in the end. That’s a promise we hold onto every day, but especially on the hard ones. I’m extremely grateful that this is my “normal” and that it’s a normal we get to offer thousands of people every year. It’s only possible because of the financial gifts of so many generous people who believe in caring for the sick and those on the margins. Thank you for your support and for the good it makes possible!

To God be the glory forever and ever,

Heather Kersey

Chief Development Officer  
Good Samaritan Health Center


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