#GetVaccinated

We Can Listen, Learn, and We Can Empathize.

March 20, 2021

Atlanta again is the location of national tragedy. Discrimination and hate crimes against AAPI communities have increased with the pandemic. The pandemic has been tragic and exhausting for everyone, but for AAPI communities, this has been augmented by intensified racism and baseless blame. This week in Atlanta, eight people lost their lives, not to the pandemic but due to violence and hate.

The day before the murders of eight people, I was seeing one of my favorite, longtime patients. Over the years, she has shared with me pieces of her Chinese culture, from traditional healing practices to meals she prepares for me the night before her visit. She suffers from a rare neurological condition, and I remember years ago, she saw a specialist at a large medical center. She was given a medication that is often metabolized differently in people of Asian descent. She reacted severely to the medication, and the neurologist told her the symptoms she was having couldn’t be from the medication as she suspected. The dose she was on couldn’t be harmful; he had told her unless she was Asian. Her father was white, and she took her husband’s last name in marriage, meaning she didn’t fit the specialist’s idea of Asian. He had never asked, and she had no reason to question his medical judgment. Hearing her experience challenged me that racism not only hurts when it leads to violent crime. We each hold biases, including those of which we are not fully aware. But we are also all capable of change. We can listen, we can learn, and we can offer empathy.

To our AAPI brothers and sisters, including our patients, volunteers, and community of supporters, we grieve with you and stand in solidarity.


Breanna Lathrop, DNP, MPH, FNP-BC
Chief Operating Officer
Good Samaritan Health Center


31,906

March 9, 2021

Friday marked the anniversary of our COVID-19 helpline. One year ago, the world was shutting down, and we were rapidly innovating to respond to our patients and community. As of Friday, our helpline team of volunteers and staff have responded to 31,906 calls. There is perhaps nothing that summarizes this year as much as that number.

The early callers were mostly routed to providers. I remember talking to terrified individuals through their questions, thinking that I knew little more about COVID-19 than they did. There was no testing, no treatment, and little to do other than help patients decide whether they needed the emergency room. A few weeks later, we were able to schedule people meeting strict criteria to test through the department of public health and route others to the first sites set up by private companies.

As summer arrived, we launched our partnership with CVSHealth and brought rapid testing to Good Sam. The call volume exploded, and our team fielded hundreds of calls a day, booking out days in advance. Those calls represent so many sick people. Positively rates hit 50% regularly at the test center, and working tirage felt like a revolving door. The summer is forever clouded by the patients we lost and those we cried with as they lost loved ones to the virus.

In the fall, the volume fell to a more manageable pace along with the case rate in Georgia. The helpline rallied new volunteers, and we re-grouped. The helpline we thought was a temporary solution was going to be needed for the foreseeable future. We were ready when the numbers started to spike again. In some ways knowing what to expect made it easier, and in other ways, the thought of reliving the summer felt overwhelming. I wondered if we had it in us to weather another surge. We did.

Just as the winter surge started to decline, vaccine calls started. Today calls are a mix of ongoing testing requests and people calling to schedule vaccination. It feels hopeful, but I check the death count every day. We get calls from people who will be diagnosed for the first time and others who have contracted the virus a second time. We are managing the long-haul COVID patients with symptoms months after surviving the virus and responding to the consequences of delayed primary care. Hope is mixed with the reality that we will feel the pandemic's impact for a long time to come.

The 31,906 calls taken this year tell the story of the trauma of this pandemic and the goodness of humanity shown through this long and difficult year. Our volunteers have organized, trained, recruited, and responded in a way that equals nothing else I have seen in my entire career. I'm going to make sure we don't forget our systems' inequities that have been loudly on display throughout this pandemic and even in vaccination. But I'm also going to tell the story of the heroes who have given their time and energy to respond with love, care, and endurance.

To the thousands who called us: I am so sorry for how this pandemic has uprooted your life, for the pain and sickness you have experience. To the Helpline team, our volunteers, and partners: thank you for changing our little corner of this world.


Breanna Lathrop, DNP, MPH, FNP-BC
Chief Operating Officer
Good Samaritan Health Center


We Won't Stop Trying!

February 14, 2021

This week our staff and volunteers received the second dose of the COVID-19 vaccine. This also marks the end of our first month as a Department of Public Health vaccine site. I am thankful and tired. Fatigue is a common immune response symptom after the vaccine, but it's more than that. Becoming a vaccine site has meant new processes, training staff and volunteers, reading lengthy vaccine updates every other day, monitoring vaccine temps and timing when each vial leaves the freezer, and responding to people's questions, concerns, and needs seeking vaccination. Our supply allows us to provide about 100 vaccines each week. Sometimes it feels like a small win for the months of waiting for and massive effort behind vaccination.

But it is absolutely worth it.

While case rates have dropped over the past few weeks, the pandemic wages on. One man I saw this week was on his fifth day of fever and diarrhea with COVID-19, but his breathing was fine so there was little I could offer. That same day, I explained to a mom that she and all of her children just tested positive. The patient I sent to the ER two weeks ago with low oxygen levels hasn't returned my calls to check on her. Experience tells me this is not a good sign.

One hundred vaccines a week seems very small against the raging pandemic.

Our work at the clinic can often feel small against our patients' health disparities and the inequities in our health care system. Last week, I spoke with NPR on a national story they were publishing about the lack of vaccination sites located in areas made up of predominantly communities of color. Today, during our homeless outreach clinic, I was always reminded of how people's bodies bear the stress of persistent inequity.

Yet change is born of consistent, committed efforts. It is the result of resiliency and a refusal to accept the current reality as the only option. Change happens when we commit to doing all we can now, even if our offering is small. Each vaccine, each mask worn, each quarantine followed is a step toward controlling the pandemic, just as each patient who finds respect, compassion, and accessible health care through our doors is a step toward collective healing.

So even if only ten dosages of vaccine show up this week, we will vaccinate ten people. We may not have the ability to end the pandemic or eliminate health disparities, but it's not going to stop us from trying.


Breanna Lathrop, DNP, MPH, FNP-BC
Chief Operating Officer
Good Samaritan Health Center


A Good Day

January 13, 2021

Today is a good day. At 8:30 am this morning, we started the two-day process of vaccinating our staff, our volunteers, and our interns. For ten months now, I have watched my colleagues grapple with the realities of managing COVID-19 at the clinic.

Our COVID helpline has responded to 26,075 calls.

Our team has directly provided 980 COVID tests and consultations for people with COVID-19.

In partnership with CVS, we have helped test 20,597 people at the rapid testing site.

We watched and cheered and took pictures as the first employee vaccinations took place. In our triage area, next to our vaccination room, I put on my N95 and my PPE to start testing children. The first child tested positive. So did two of the next three. I watched employees walk in and out from getting vaccinated while I walked back and forth from triage, testing kids, and discussing positive results with parents. It was a surreal mix of hope alongside the genuine persistence of the COVID-19 pandemic.

Thank you to our staff and volunteers for the months of service you have given Good Sam and our patients. A vaccine will not erase the hours of extra work, the pain of what you have seen and experienced, or the ongoing challenge the pandemic will bring us in the months to come. But it is a bit of hope. Today, you go home with more than just a mask. You go home with the start of protective immunity and a vision for better days to come. You deserve this, and I am so thrilled to watch you receive it.


Breanna Lathrop, DNP, MPH, FNP-BC
Chief Operating Officer
Good Samaritan Health Center


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